Shipping & returns
There is a 7.5% sales tax on orders shipped to North Carolina addresses. Tax is charged on shipping charges when the item is shipped to a North Carolina address. All other states are tax exempt.
Accepted forms of payment include Visa, Mastercard, Discover and American Express.
SOUTH Shipping Policy and Delivery Times
We ship purchases via FedEx. Most orders are processed and shipped within 2-3 business days. If an item is in stock expected delivery should be within 10 business days of order placement.
Hawaii, Alaska & International Shipments: We are pleased to ship internationally and the shipping charges are determined on an individual basis. Since shipping costs vary based on location, we request that before placing the order, call 919-240-5475 to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the shipping and an e-mail will be sent informing you this along with the actual cost of shipping.
SOUTH Shipping Pricing and Additional Charges
We offer a flat shipping rate of $20 for all continental US orders. However, because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Please contact us for more information.
SOUTH Return Policy
Return ship date must be within 7 days of receiving purchase. You will receive a refund of the merchandise amount of your original purchase. Shipping charges are excluded.
Special-order merchandise and monogrammed items are non-returnable so please take special care when giving instructions for special orders and personalization.
Should you receive defective or damaged merchandise, please contact SOUTH within 3 business days or receipt so that we may assist you.
Merchandise must be returned in unused condition and in original packaging where applicable. If merchandise is returned used, handled or laundered, no refund will be issued.
Please allow up to 10 business days following processing for funds to appear on your account. Please include a copy of the sales receipt, packing slip and RA with your return and save a copy for your records.
We highly recommend using the ‘Insured Shipping’ option for orders totaling more than $100. Non-insured orders are only covered up to $100 in the event the package is lost or damaged by the carrier.
Shipments that are ‘returned to sender’ or undeliverable are subject to additional shipping and handling costs.
Carefully pack, insure for replacement value and return to:
107 Meadowmont Village Circle
Chapel Hill, NC 27517
For other information on returns, please call 919-240-5475.
Cancelling or Changing an Online Order
Once an order has been placed, you will not be able to cancel or make any changes on our website. In the event you need to modify or cancel an order, please contact us immediately via phone (919) 240-5475. In an effort to best serve you, orders are processed quickly. Once an order has been processed or shipped we are unable to cancel or make any changes. In this event the SOUTH return policy will apply.
Merchandise Pricing & Availability
We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.
If the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive. If a product's price is higher than our website's stated price (aka our website has the wrong price for an item), we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price. As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a handful of brands that we do not keep in-stock due to the large amount of inventory. These brands will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.
We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.
Damaged Goods Policy
We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier: Fed Ex: 800-463-3339.
Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received. We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims. Should an item be damaged during shipment because of an error or mishap on the part of the shipping agent, we are not responsible for replacing said item.
Be assured that the security of the information you provide is of utmost importance to us. We regard your contact and credit card information with the highest standards of confidentiality.